Here to Help

Below you'll find answers to the questions we get asked most about our Handsfree Shopping service.

Is my shopping insured?

Is my personal data secure?

Can I “Drop” purchases from other stores?

What is Handsfree Shopping?

What We Deliver

Our handsfree shopping service accepts most items that you would normally carry out of a store in a bag by yourself. The table below provides guidance on what we can and cannot accept. If you are unsure, please contact us for help.

What We Don't Deliver

Didn’t find the answer to your question?


The chat feature in our app usually gives the quickest response. You can phone us Monday to Friday during normal working hours: Europe (UK) +44 (0)20 3105 1677, United States (Las Vegas) +1 (702) 380-0117. You can email us at and we will respond within 48 hours.