FAQ

What is Dropit?

Dropit is a service that enables you to shop handsfree. Rather than carrying your shopping bags, we enable you to "drop” them at Dropit partner stores as you shop, all day long. At the end of your shopping trip, we gather them all for collection or delivery to your home, hotel or workplace.


Handsfree shopping is more convenient and enjoyable. Freedom from bags allows you to explore shops in comfort, visit restaurants and leisure activites, or head off to work meetings.


Find out about the service the Dropit offers for your chosen location.

How does Dropit work?

After making a purchase you leave your bag(s) at the Dropit point. This is usually located at the checkout, but sometimes you’ll find it elsewhere such as a personal shopping desk.


With the Dropit app:

Without the Dropit app:


If you’re not using the app, the store assistant will be able to use their Dropit device to manage your drop. They’ll take your shopping bags, securely seal them into Dropit bags, and take photos of your receipts so that your purchases are fully insured. If you’re using Dropit for the first time, you’ll receive a text message inviting you to download the app. You don’t have to do this, but it’s the best way to discover more Dropit partners and track collections and deliveries.



What does it cost and how do I pay?

Dropit pricing varies by location and available delivery options. You can see pricing for your chosen location within the Dropit app, or when you use our service via Dropit devices in our partner stores.


We take payment via debit or credit card (Visa and MasterCard). If you pay using the store’s Dropit device, note that these will not be stored on the device to protect the security of your card. If you later download the Dropit app and want to purchase more Dropit services, you will need to re-enter your card details again.

How can I find out which stores offer Dropit?

The Dropit app shows both a list and a map of all Dropit partner stores at your location. Alternatively, you can see our partner brands by location here.

Can I “Drop” purchases from other stores?

Yes! Dropit partner stores will be happy to take purchases from other stores so long as you have made a purchase at the partner store. There are some purchases we cannot accept for delivery – see details of exclusions here.

What can you deliver and what can’t you deliver?

See our guidelines on what we can and cannot accept for delivery here.

The app isn’t registering my phone number and/or I’m not receiving the confirmation code text message. Why not?

It’s rare, but some phone numbers aren’t recognized and confirmation code text messages can get stuck. If this happens, our in-store Dropit device means you can “Drop” your purchases without any problem. Just ask the store assistant at the Dropit point for help.


The app or device isn’t recognizing my delivery address. Why not?

United States: You may need to enter quite a lot of the address for it to be recognized.

United Kingdom: Start by entering your postcode to see a list of related addresses.


If you’re still having difficulty, use the chat function in the app and we’ll be able to help you.

The store assistant asked me to use their device and not the app. Why?

Weak mobile phone reception can sometimes mean it’s better to use the store’s Dropit device at the checkout. In rare cases, store assistants may not be familiar with Dropit customers using our app and they’ll ask you to use their device so they’re sure your collection and delivery runs smoothly.

Does it matter whether I “Drop” using the app or the store’s device?

No. In either case, your bags will be registered to your account and fully insured. If you have the app but used the store’s Dropit device for your “Drop” you’ll still be able to use the app to track collection and delivery. If you don’t have the app, you can download it at any time and login to your account using the same phone number and name that were entered into the store’s Dropit device.

What happens to my shopping after I make a drop?

Our team of Dropit Ambassadors collect all of your purchases to a secure Dropit hub so they can be prepared for delivery to you by courier service

How does Dropit communicate with me?

We keep you notified of your “Drop” and its progress through our app and by email. We may also send a text message to help you register your account.

Where does Dropit deliver?

The delivery options we offer vary by location. Click here to see to see all our locations, then select your location to see the delivery service that we offer there.

Is my shopping insured?

Absolutely! Taking a photo of your receipts means we can fully insure your purchases. Our insurance cover varies by location. Click here to see to see all our locations, then select your location to see the maximum insurance that we offer there.

Can I change my delivery date?

Yes! You can use the Dropit app to change your delivery date and time at any time until your day pass expires. We might be able to make a change after your pass expires, although this can't be guaranteed. Please contact us via the app for support.

What if I'm not at my home/workplace when my delivery arrives?

As with any courier service, the driver will usually leave a card to let you know they’ve visited and to advise of redelivery options. If there are any problems, contact us and we’ll be happy to help.

How will I know when my bags have arrived at my hotel?

Most hotels call your room or leave a message to notify of a package arrival. Your Dropit delivery will usually be waiting for you at the concierge or bell desk. Some hotels store deliveries at their security desk.

What if I’ve not checked in at my hotel and can’t enter a room number in the app?

Enter 0000 as your room number and add a note telling us that you’re yet to check in. Once you have checked in, please contact us and let us know your room number.

My delivery hasn't arrived when expected. What should I do?

Contact us and we’ll be happy to help.

I don't need delivery but would love to shop handsfree. Do you offer this?

We offer a collection only service at some shopping mall and outlet sites, allowing you to shop handsfree and pick up your bags when you’re ready to leave. Availability varies by location. Click here to see to see all our locations, then select your location to see the service that we offer there.

What are your terms and conditions?

Our full terms and conditions can be found here.

Is my personal data secure?

We take data security seriously. Our privacy policy can be found here.

How do I contact Dropit?

The chat feature in our app usually gives the quickest response. You can phone us Monday to Friday during normal working hours: Europe (UK) +44 (0)20 3105 1677, United States (Las Vegas) +1 (702) 380-0117. You can email us at contact@dropitshopping.com and we will respond within 48 hours.

What We Deliver

Our handsfree shopping service accepts most items that you would normally carry out of a store in a bag by yourself. The table below provides guidance on what we can and cannot accept. If you are unsure, please contact us for help.

Clothes, Shoes, Handbags, Sweaters, Jackets, Jeans, Shorts...

What We Don't Deliver

Documents, Fresh goods, Batteries, Aerosols....

Didn’t See any answer that Can Help You?

Contact us

The chat feature in our app usually gives the quickest response. You can phone us Monday to Friday during normal working hours: Europe (UK) +44 (0)20 3105 1677, United States (Las Vegas) +1 (702) 380-0117. You can email us at contact@dropitshopping.com and we will respond within 48 hours.