Rock your customer’s world with Handsfree Shopping by Dropit. We free your customers’ hands for shopping so you can sell more.
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‍Shopper Benefits:

1. Bag-free shopping means freedom! No more lugging heavy bags to other stores or appointments
2. Get your purchases your way with collection on site or quick & reliable deliveries to any address in mainland Great Britain
3. Enjoy same-day delivery throughout the Oxford area

‍Westgate Store Benefits:

1. Drive higher ATVs  & increase dwell time
2. Make your store a planned stop on customer’s shopping route when you join the HFS network
3. Dropit oversees the entire delivery process in real-time to ensure top performance
4. Our user-friendly interfaces help store employees complete courier bookings in a snap
5. Take advantage of Dropit’s suite of crowd-pleasing omnichannel solutions- ask for details!

Frequently Asked Questions:

1. How much will HFS cost my store?
2. Not a thing! Westgate is taking care of setup and subscription fees for all partner brands, and guest service fees for HFS are waived during the launch period. Thereafter, service fees of £12.50 per delivery and £5.00 for Collect on Site are charged directly to the customer.
3. What if I don't have the staff, space, or time for HFS?
4. Dropit manages the entire service without requiring additional resources, time, or space from your store. Our intuitive booking interfaces take only 2 minutes for store staff to complete and customers can register their own bookings as well from their mobile. Dropit ambassadors collect bags from the store within 20 minutes of a booking so that the bags never accumulate in the front or back of the house.
5. Will explaining the HFS service to my customers draw attention away from my products?
6. Definitely not! HFS is designed to help stores increase and complete sales by offering customers convenience and comfort as they shop. No need for your staff to spend time explaining HFS to customers - mere mention of the option to send heavy items home or hold as many bags as they like till they’re done will all their shopping has been shown to increase ATVs by 4.5 times on average.
7. Do I need to involve corporate in this decision?
8. Stores in Westgate may opt in to Dropit HFS commitment-free. Westage is handling all the legal particulars to offer its tenants the ability to offer their customers this experience-enhancing service without any contractual obligations to Dropit.
9. Do I need to connect the service to my tills?
10. Dropit’s HFS functions independently of the store’s information systems, without the need to integrate into your inventory or POS. We also provide all the in-store devices and interfaces you need to provide this service to your customers.
11. What if our in-store network signal isn’t reliable?
12. Dropit’s experience with shopping centres throughout the UK and Europe has helped us to prepare for these kinds of challenges. During onboarding, we take your network needs into consideration and provide all necessary devices to ensure the service will be operable at all times.
13. What if there’s an issue with a customer’s delivery?
14. All Dropit bookings are fully insured up to £10,000 from the moment they’re logged into our system. We oversee the entire process from end-to-end, supplying customers with 24/7 service where they can make queries. In the event of a service issue, we  communicate immediately and  directly with our courier partners to resolve any issues.