Terms & Conditions

Dropit Guidelines for Retailers and their Employees

Last updated: September 2020

This document sets out the operational guidelines that you and your employees must follow when offering the Dropit Services to Guests of Participating Store(s), and are incorporated by reference into your agreement with Dropit, which agreement is either the Retailer Terms and Conditions that you have accepted or a written Retailer Services Agreement that has been signed by both you and Dropit (“Your Agreement”), unless specified otherwise in Your Agreement or the Dropit Platform. Your use of the Dropit Services is subject to Your Agreement, and any defined terms that are not defined in these guidelines are defined in Your Agreement. Dropit reserves the right to change, add, remove, or modify these guidelines at any time. We will do our best to inform you of any changes we make to these guidelines and the latest version of our guidelines will be posted here. Be sure to check back regularly for the most up-to-date version.

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Offering the Dropit Services

Handsfree Shopping.

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If the Guest does not already have a Dropit account or active Dropit Pass, using the Dropit App or the Store Device in your store, Guests (or the Store Team on behalf of the Guest) will set up an account and either purchase a Dropit Pass or enter a complimentary coupon code if appropriate for a FREE Dropit Pass.
To use the Dropit Services, you or the Guest will need follow the instructions within the Dropit App, Store Device (when using the Store Device) or Dropit Platform as applicable. Guests must also ensure that the receipt or packing order details of each Guests’ Eligible items are captured.
Pack Guests’ Eligible Items in or with the appropriate Dropit Packaging, ensuring that the Dropit Packaging is sealed in accordance with the instructions and in front of the Guest if applicable. Guests may drop any Eligible Items from other locations in your store provided they have made a purchase with you.
Once the Dropit Packaging is sealed, the Guests or Store Team should scan the Dropit Packaging using Dropit App or Store Device. The Guest Package has now been “dropped”.
Store the Guest Package in your store securely until such time that an Ambassador, other member of the Dropit Team (i.e., any third party legally authorized to act on Dropit’s behalf or on behalf of Dropit’s third-party partners), or Courier Partner (i.e., any third party that Dropit or one of our third-party partners has contracted with to provide deliver services as part of the Dropit Services) as applicable arrives to collect the Guest Packages.
Release the Guest Packages to the Ambassador, Dropit team member or Courier Partner as applicable depending on the service. You must only release Guest Packages to an authorized member of the Dropit Team, Ambassador or Courier Partner.
Depending upon the chosen Dropit Service the Guest Package will be taken to the Collection Point or delivered to the Guest’s specified address.

Dropit Fulfilment Services. Purchases made by Guests in-store or orders placed by the Guest remotely or Store Team (on behalf of a Guest) on-line or by phone shall be fulfilled through the Store Device or Dropit Platform in accordance with the instructions provided therein. In all cases the Store Team is responsible for the accuracy of the order and ensuring that all packing is done in accordance with the terms of this Agreement and instructions on the Store Device or Dropit Platform. You also agree to be fully liable and responsible for the Guest’s compliance with your terms and conditions, and you agree to indemnify and hold Dropit harmless against any claims from such Guest in connection with their use of the Dropit Services.
You will pack Guests’ Eligible Items in or with the appropriate Dropit Packaging, ensuring that the Dropit Packaging is sealed in accordance with the instructions and in front of the Guest if applicable. You must also ensure that the receipt or packing order details of each Guests’ Eligible Items are captured.
Once the Dropit Packaging is sealed, the Store Team will scan the Dropit Packaging using Dropit App or Store Device. The Guest Package has now been “dropped”. If you are offering Dropit Fulfilment Services in a location that is not part of a Dropit-enabled site, then you will also need to print and apply a courier label. The Dropit Store Device or Dropit Platform will guide you through the easy steps required.
You will store the Guest Package in your store securely until such time as an Ambassador or member of the Dropit Team or the Courier Partner as applicable arrives to collect the Guest Packages.
You will release the Guest Packages to the Ambassador, Dropit team member or Courier Partner as applicable depending on the service. You must only release Guest Packages to an authorized member of the Dropit Team, Ambassador or Courier Partner. If you are releasing Guest Packages directly to a Courier Partner, you must also scan out the Guest Packages using the Dropit Platform.
Depending upon the chosen Dropit Service the Guest Package will be taken to the Collection Point or delivered to the Guest’s specified address.

Special Packaging Instructions. For packing Eligible Items that contain liquids or that are of a fragile nature:

Ensure that these items are packed in the original boxes with any additional appropriate packaging used to reasonably prevent against damage;
Label fragile Guest Packages by placing a Dropit “Fragile” sticker on the Dropit Packaging; and
Ensure that any Eligible Items which contain liquids are packaged in Dropit Packaging separate from any other Guest Packages which contain non-liquid items or any other items which might become damaged.
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Operating as a Dropit Partner

In order to offer the Dropit Services, and to ensure your customer’s positive experience in becoming a Guest, you agree to:

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Allow Dropit to place a minimum of one Store Device or a combined bar code scanner/printer, if applicable, in store or, if available, have the Dropit App on Store Devices(s). Each Participating Store may also have to place a QR code at the till point accessible for scanning as required. The Store Device is a stand-alone device which only needs access to a power source. If the Store Device is lost or damaged, then you may be liable to pay $200 to replace that Store Device. For added security, the Store Device comes on a small stand. This can be positioned discreetly.
Designate a safe and secure area to store Guest Packages and the Dropit Packaging you will use to pack Eligible Items. This must be a secure area, clean and dry, and free from any interference. It must also be accessible by members of the Dropit Team, Ambassadors, or the Courier Partner, if applicable, who have responsibility for collecting the Guest Packages from your store. You will need to tell us how many Guest Packages you can comfortably store in each Participating Store so that we can plan accordingly. We will use commercially reasonable efforts to arrange collection of Guest Packages when either: (i) you (in cases where you offer handsfree shopping) reach 80% of your storage capacity or; (ii) in line with the cut off times for the delivery (or collection, as applicable) time of the relevant Guest Packages. Dropit monitors each Participating Store’s supply of Dropit Packaging and will arrange for restocking as necessary.
Store Guest Packages safely and securely until such time as they are collected by the Ambassador, member of the Dropit Team or Courier Partner. Dropit Packaging and guidelines for using the Dropit Service may change from time to time. Dropit will provide updated information in accordance with any changes and the new guidelines which will become effective when we share them with you.
Have your Store Team attend (in person or via videoconference) a short Dropit training session prior to launching the Dropit Services. This is important so that you will be able to offer the best possible service to your Guests and maintain the high reputational standards of the Dropit Services. Your dedicated Dropit Account Manager is on hand for any further top-up training required for new hires, temporary staff, or other store employees. In addition, we may provide the Store Team with access to our Partner App, which your Store Team could use to better understand the Dropit Services and receive training.
Not give anyone other than your Store Team, Dropit, Dropit Team, Ambassadors and Guests using the Dropit Services access to the Store Device. The Store Device shall not be removed from your premises nor used for any other purpose than the Dropit Services as outlined herein. You may be liable for any damage to the Store Device which is lost or damaged as a result of your negligence or misuse.
Grant Dropit a non-exclusive license during the Term to use, display, and reproduce Retailer Data that includes Retailer’s trademarks and logos on the Dropit Platform as may be required solely in connection with offering and marketing the Dropit Services through the Dropit App, the Store Device and on or through the Dropit Platform. Dropit agrees to adhere to any Retailer corporate band and logo guidelines that Retailer provides to Dropit. If Dropit Services such as Handsfree Shopping are available through the app, we will also include a short description of your Participating Store (up to 240 characters) and relevant Participating Store information about your opening hours and contact information which we will then advertise through the Dropit App for locations where Handsfree Shopping and/or Dropit Fulfilment Services are enabled. You may contact us to amend this if you wish.
Allow members or representatives of the Dropit Team, Ambassadors (and in certain instances, Courier Partners) occasional access to your store, if required, to install or service the Store Device, restock Dropit Packaging, collect Guest Packages and provide Guest support and otherwise ensure the smooth running of the Dropit Services. Collection of Guest Packages will occur at least daily, subject to the volume of Guest Packages processed through the Dropit Services.
In connection with offering the Handsfree Shopping and Dropit Fulfilment Services, you will use reasonably commercial efforts to create awareness for each Participating Store that you are a Dropit Partner Retailer. At your discretion, Dropit will place a small window decal on your front window and a similar sticker on your changing room mirrors to let Guests know that you offer the Dropit Services.
Comply with all Data Protection Laws when registering Guests for the Dropit Service on the Store Device as applicable.

Please note that your failure, or any failure by your employees, to follow these guidelines may constitute a breach of Your Agreement with Dropit and may lead to a claim against you. If there are any aspects of these guidelines that are unclear, please ask your employer, brand, manager or a member of the Dropit Team. We look forward to working together to provide the best experience for Guests.

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Prohibited Items (as may be updated or amended from time to time)

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Dropit cannot accept any Excluded Goods for the Dropit Services; “Excluded Goods” means goods which, unless otherwise agreed, are excluded from the Service including: timepieces, jewelry, including precious metals and stones, fresh foods, including perishable foods, flowers, plants, financial documents including travelers’ checks or negotiable instruments, stamps, bank cards, cash, currency, coins, specie, legal tender, personal documents including passports, driving licenses, ID cards and similar (including building entry and magnetic entry key cards), aerosols, batteries, drugs, including legal prescription drugs and medicines, restricted or controlled substances, chemicals, including domestic chemicals, cleaners, washing powders, bleaches, caustic substances, magnetized materials, personal belongings, art, antiques, indecent, obscene or offensive articles, collectibles, documents of title, bank, credit, or store cards, spirits, tobacco and cigarettes, human and animal remains, live animals, and any large or heavy items (exceeding a maximum weight individually of 12 lbs).