What is Dropit?

How does Dropit work?

What does it cost and how do I pay?

How can I find out which stores offer Dropit?

Can I “Drop” purchases from other stores?

What can you deliver and what can’t you deliver?

The app isn’t registering my phone number and/or I’m not receiving the confirmation code text message. Why not?

The app or device isn’t recognizing my delivery address. Why not?

The store assistant asked me to use their device and not the app. Why?

Does it matter whether I “Drop” using the app or the store’s device?

What happens to my shopping after I make a drop?

How does Dropit communicate with me?

Where does Dropit deliver?

Is my shopping insured?

Can I change my delivery date?

What if I'm not at my home/workplace when my delivery arrives?

How will I know when my bags have arrived at my hotel?

What if I’ve not checked in at my hotel and can’t enter a room number in the app?

My delivery hasn't arrived when expected. What should I do?

I don't need delivery but would love to shop handsfree. Do you offer this?

What are your terms and conditions?

Is my personal data secure?

How do I contact Dropit?

What We Deliver

Our handsfree shopping service accepts most items that you would normally carry out of a store in a bag by yourself. The table below provides guidance on what we can and cannot accept. If you are unsure, please contact us for help.

Clothes, Shoes, Handbags, Sweaters, Jackets, Jeans, Shorts...

What We Don't Deliver

Documents, Fresh goods, Batteries, Aerosols....