FAQ

What is Dropit Fulfillment?

I forgot the store code.

‍How can I replace a bag after I packed it?

‍The customer called and asked to make changes to his order. What should I do?

‍Why the PRINT LABELS button is not clickable?

‍I ran out of Dropit bags and/or label stickers. What should I do?

‍Why the PRINT LABELS button is not clickable?

How can I reject an order?

How should I handle missing items in the picking process?

The app isn’t recognizing the delivery address. Why not?

‍I forgot to pack an item(s) and need to add more bags to the delivery

Our device is not switching on and has a yellow exclamation mark on thescreen. What to do?

‍The app is not working (loading screen is present and I cannot act on anyapp features).

‍The printer is not working.