FAQ

What is Dropit Fulfillment?

Dropit Fulfillment is a full- solution fulfillment application. using the app you can pick& pack online orders, control the labels printing, and Dispatch deliveries to couriers.

I forgot the store code.

Please get in touch with us via live chat and we will be able to assist from our end.

‍How can I replace a bag after I packed it?

Please get in touch with us via live chat and we will be able to assist from our end.

‍The customer called and asked to make changes to his order. What should I do?

Please get in touch with us via live chat and we will be able to assist from our end.

‍Why the PRINT LABELS button is not clickable?

The PRINT LABELS button is clickable only once you have scanned all Dropit bags that are related to the specific order. If you still encounter issues, please get in touch with us via live chat and we will be able to assist from our end.

‍I ran out of Dropit bags and/or label stickers. What should I do?

Please get in touch with us via live chat and we will be able to take care of this from our end.

‍Why the PRINT LABELS button is not clickable?

The PRINT LABELS button is clickable only once you have scanned all Dropit bags that are related to the specific order. If you still encounter issues, please get in touch with us via live chat and we will be able to assist from our end.

How can I reject an order?

When you are in one of the sub-menus of the app, swipe left on an order and you will have the REJECT ORDER option. If you still encounter issues, please get in touch with us via live chat and we will be able to assist from our end.

How should I handle missing items in the picking process?

While in the picking process, swipe left on a specific item and you will be directed to the 'Unfulfill item' flow. If you still encounter issues, please get in touch with us via live chat and we will be able to assist from our end.

The app isn’t recognizing the delivery address. Why not?

Start by entering the delivery postcode to see a list of related addresses. Sometimes you need to enter quite a lot of the address for it to be recognized. If you’re still having difficulty, use the chat function in the app and we’ll be able to help you.

‍I forgot to pack an item(s) and need to add more bags to the delivery

Please get in touch with us via live chat and we will be able to edit or add this from our end.

Our device is not switching on and has a yellow exclamation mark on thescreen. What to do?

This usually means the device has run out of battery and needs to be plugged into the charger. It will not switch on right away, please allow 8-10 min for it to charge. If the issue continues, please get in touch with us via live chat.​

‍The app is not working (loading screen is present and I cannot act on anyapp features).

Make sure the device has an internet connection (WiFi and/or data connection symbols at the top of the screen are present). Sometimes just a quick restart of the phone helps (switch it off with a power button and switch it back on again). If the issue continues, please get in touch with us via live chat.

‍The printer is not working.

Please make sure the printer is on. If it is frozen / not responding, please switch it off and back on again.
Please make sure the two devices (mobile device & printer) are in close proximity to one another.
If the issue continues, please get in touch with us via live chat.